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Professional Services Professional Services
Compuware assists clients in translating business goals into information technology (IT) requirements. Professional Services staff help clients to assess the most appropriate strategies for existing systems, rethink business processes, and redesign these processes if necessary. Compuware technical specialists create detailed technology architectures that satisfy clients'critical needs and deliver the greatest return on investment. Compuware can help clients explore new technology opportunities -- including the Internet -- to further business goals as well as prepare IT staffs for the future by profiling their skills and educational needs.
Compuware helps clients design, develop, enhance, and convert their business-critical applications. Our technical specialists have expertise across a spectrum of technologies, from mainframe to client/server. Their involvement varies in scope, depending on clients' needs. Compuware services are tailored to new users of the UNIFACE application development toolset as well as to education and training in a broad range of technologies.
Compuware works with clients to help ensure quality applications. Technical specialists develop or redesign test processes, train clients in automated testing tools, execute tests, and handle defects. They recommend and create the most appropriate type of technical documentation so that application users quickly become productive.
Professional Service staff design and install network infrastructures necessary to implement and administer applications. Specialized services also assist clients in preparing applications for the year 2000 date change.
Compuware technical specialists helps clients support their applications in several of the following ways:
Compuware can work with clients on-site to maintain applications, or assume total responsibility for maintaining and enhancing applications away from the customer's location.
Compuware provides technical support to customers in many areas, including disaster recovery plans, security concerns, and help desk implementation and staffing.